Responsible Gaming at Neptune Play
Your Safety & Well-being Are Our Priority
Your Safety & Well-being Are Our Priority
At Neptune Play, we believe gambling should always be fun, entertaining, and safe. We're committed to providing a responsible gaming environment where players can enjoy our casino games, slots, and sports betting while maintaining control over their gambling activity.
Our comprehensive responsible gaming program includes industry-leading tools, support resources, and partnerships with leading gambling charities. We take our duty of care seriously and provide everything you need to gamble safely and responsibly.
If you ever feel that gambling is no longer fun or is causing problems in your life, we're here to help. Our responsible gaming tools are available 24/7, and we work closely with GamCare, GamStop, and other support organizations to provide assistance when you need it.
Responsible Gaming Tools
| Tool | Purpose | How to Access | Activation Time |
|---|---|---|---|
| Deposit Limits | Control how much you can deposit | Account Settings | Immediate |
| Loss Limits | Set maximum losses per period | Account Settings | Immediate |
| Session Time Limits | Control gaming session length | Account Settings | Immediate |
| Reality Check | Regular reminders of time spent | Account Settings | Immediate |
| Self-Exclusion | Block access for set period | Account/Customer Support | 24 hours |
| GamStop | Exclude from all UK operators | gamstop.co.uk | 24 hours |
All tools are free to use and can be activated through your account or by contacting our support team.
Setting Your Limits
Setting limits is one of the most effective ways to maintain control over your gambling. Our limit tools are designed to be flexible and easy to use:
- Deposit Limits: Set daily, weekly, or monthly deposit limits
- Loss Limits: Set maximum losses for any time period
- Stake Limits: Control how much you can bet per game
- Session Limits: Set maximum playing time per session
- Reality Checks: Receive pop-up reminders during play
Important: Limit increases take 24 hours to take effect, but decreases are immediate. This cooling-off period helps prevent impulsive decisions.
"Setting a weekly deposit limit helped me stay in control and keep gambling fun. The 24-hour delay for increases really works!" - Neptune Play CustomerSet Your Limits
Self-Exclusion & Cooling Off
Cooling Off Period
Take a Short Break
If you need a short break from gambling, you can set a cooling-off period. During this time, you won't be able to access your account or place any bets.
Self-Exclusion
Long-term Protection
Self-exclusion prevents you from accessing your Neptune Play account for a minimum of 6 months up to 5 years. This is a serious commitment to help you regain control.
GamStop
National Self-Exclusion
GamStop is a free service that blocks you from all UK licensed gambling websites. Registration with GamStop excludes you from Neptune Play and all other licensed operators.
Warning Signs of Problem Gambling
Recognizing When Gambling Becomes a Problem
Problem gambling can affect anyone. Here are some warning signs to watch for:
Financial Warning Signs
- Spending more money than you can afford
- Borrowing money to gamble
- Hiding gambling losses from family/friends
- Gambling with money needed for bills or essentials
- Chasing losses with bigger bets
Behavioral Warning Signs
- Gambling for longer than intended
- Feeling restless when not gambling
- Lying about gambling activities
- Neglecting work, family, or other responsibilities
- Using gambling to cope with stress or problems
If you recognize any of these signs, it's important to seek help immediately. You're not alone, and support is available.
Getting Help & Support
Professional Support Organizations
GamCare
- Helpline: 0808 8020 133 (Free, 24/7)
- Live Chat: Available on gamcare.org.uk
- Services: Counselling, support groups, online tools
- NetLine: Support for online gambling issues
Gamblers Anonymous
- Phone: 020 7384 3040
- Website: gamblersanonymous.org.uk
- Services: Support meetings, 12-step program
- Local Meetings: Available nationwide
Gordon Moody Association
- Phone: 01384 241292
- Services: Residential treatment programs
- Counselling: Individual and group therapy
- Family Support: Help for affected families
National Problem Gambling Clinic
- Phone: 020 7381 7722
- Location: London (NHS funded)
- Services: Clinical assessment and treatment
- Referral: Through GP or self-referral
Family & Friends Support
Help for Those Affected by Problem Gambling
Problem gambling doesn't just affect the gambler - it impacts families, friends, and loved ones too. Support is available:
- GamAnon: Support meetings for families and friends (gamanon.org.uk)
- GamCare Family Support: Specialized help for affected families
- National Family Support Groups: Local meetings across the UK
- Online Resources: Information, tools, and guidance
- Counselling Services: Individual and family therapy options
How to Help Someone with a Gambling Problem
- Listen without judging or criticizing
- Encourage them to seek professional help
- Don't lend money or pay gambling debts
- Take care of your own wellbeing
- Contact support organizations for guidance
Safer Gambling Tips
How to Gamble Safely
- Set a Budget: Only gamble with money you can afford to lose
- Set Time Limits: Decide how long you'll play before you start
- Take Regular Breaks: Step away from gambling regularly
- Don't Chase Losses: Accept losses as part of the entertainment cost
- Keep Gambling Fun: If it stops being enjoyable, take a break
- Don't Gamble When Upset: Avoid gambling when stressed or emotional
- Balance Your Activities: Don't let gambling dominate your free time
- Stay in Control: Use our responsible gaming tools
Remember: Gambling should never be seen as a way to make money or solve financial problems. The house always has an edge, and losses are more likely than wins over time.
Need Help Right Now?
Immediate Support Available
- GamCare Helpline: 0808 8020 133 (Free, 24/7)
- Neptune Play Support: Live chat available 24/7
- Self-Exclusion: Set up immediately through your account
- GamStop Registration: Exclude from all UK gambling sites
Crisis Support: If you're in immediate distress, contact Samaritans on 116 123 (free, 24/7) or visit your local A&E department.